Set up and use your translation agent
Step-by-step guides for connecting translation to the phone systems and call workflows your team already uses.
20 resources to explore
Start with your calling scenario
7 resourcesWatch the TalkTool setup demo
Video walkthrough and written Auto Connect setup instructions.
How to add a translator to an existing call
Add TalkTool to a call already in progress with Add call and Merge. Follow the steps for an Auto Connect line or the shared conference line.
How to call a customer with translation enabled
Call a customer from the TalkTool dashboard. Choose both languages, enable translation before dialing, and follow the bilingual conversation.
How to make outgoing calls with a translator on the line
Use a mobile, desk phone or landline to call through TalkTool. Enable dial-out, press 1 and enter the recipient’s number for live translation.
How to receive incoming calls with translation enabled
Set up a TalkTool incoming number, choose language detection or a language menu, and answer translated calls in the dashboard or on your phone.
How to set up automatic language detection for phone calls
Set up an Auto Connect line with automatic language detection. Choose optional language hints, enable dial-out and review a phone number before activation.
How to receive translated calls on your existing business phone
Route incoming TalkTool calls to your existing business phone. Configure the caller’s language and forwarding destination, then test live translation.
Plan your phone support workflow
4 resourcesTranslate a business phone line
Choose incoming routing or a supported conference workflow.
Handle international customer calls
Plan language selection, time zones and follow-up.
Provide multilingual phone support
Choose a staffing and interpretation approach.
Scale multilingual customer support
Measure demand before expanding language coverage.
Translation workflows
6 resourcesSet up a multilingual IVR
A practical, step-by-step TalkTool guide.
Route incoming calls by language
A practical, step-by-step TalkTool guide.
Translate phone calls in real time
A practical, step-by-step TalkTool guide.
Manage customer language preferences
A practical, step-by-step TalkTool guide.
Set up voicemail translation
A practical, step-by-step TalkTool guide.
Reduce interpreter costs
A practical, step-by-step TalkTool guide.