Privacy Policy

Last updated: September 7, 2026

1. Introduction

TalkTool (we, our, or us) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time translation call service.

2. Information We Collect

Personal Information

Name, email address, and authentication information managed through Clerk
Phone numbers you purchase or configure through our service
Billing and payment information
Organization and team member information

Usage Information

Call logs, duration, and metadata
Language preferences and settings
Device information and IP addresses
Service usage patterns and analytics

Call Data

Audio processed for live translation, call recordings where recording is enabled, and voicemail audio
Original and translated call transcripts, summaries, and voicemail content according to the applicable organization settings
Translation outputs

3. How We Use Your Information

To provide and maintain our real-time translation services
To process your payments and manage your account
To communicate with you about your account, updates, and support
To improve our services and develop new features
To comply with legal obligations and protect our rights
To detect and prevent fraud or abuse

4. Third-Party Services

We use the following third-party services to provide our platform:

Twilio - For telephony and voice services
Google Cloud - For translation and speech services
Amazon Web Services - For speech services and audio storage
OpenAI and configured speech providers - For translation, summaries, and synthesized speech; providers can vary by call configuration
Stripe - For payment processing
Clerk - For authentication and user management
Vercel and Fly.io - For hosting and infrastructure
Database, cache, diagnostics, and email providers - For storing service data, operating the service, and sending account or configured call notifications

Provider privacy policies do not replace our contractual obligations. Contact us for the subprocessor list, data-processing terms, processing locations, and transfer safeguards applicable to your workflow.

5. Data Retention

Retention depends on the type of information, the service configuration, customer instructions, and applicable legal requirements. Call recordings, transcripts, summaries, and voicemail content may be stored. Disabling future recording or transcript retention does not itself delete existing records, provider copies, or backups. Contact us to agree a retention schedule or request deletion; legal retention obligations may limit deletion of some records.

6. Data Security

TalkTool uses authenticated access and organization-based access controls to restrict access to call data. Security also depends on the configuration of the hosting, storage, communications, and processing services used for your workflow. Contact us for documentation of the controls and agreements applicable to your use. No service or security measure eliminates all risk.

7. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Object to or restrict certain processing
Data portability
Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@usetalktool.com.

8. Children’s Privacy

TalkTool accounts are intended for adults. Calls placed by our business customers may include information about children or other people who are not account holders. The customer is responsible for identifying the applicable protections and lawful basis for those calls.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the last-updated date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

TalkTool

Email: contact@usetalktool.com