Privacy Policy

Last updated: December 9, 2025

1. Introduction

TalkTool ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time translation call service.

2. Information We Collect

Personal Information

Name and email address (via Google authentication)
Phone numbers you purchase or configure through our service
Billing and payment information
Organization and team member information

Usage Information

Call logs, duration, and metadata
Language preferences and settings
Device information and IP addresses
Service usage patterns and analytics

Call Data

Real-time audio for translation purposes (processed but not permanently stored)
Call transcripts (if enabled by user)
Translation outputs

3. How We Use Your Information

To provide and maintain our real-time translation services
To process your payments and manage your account
To communicate with you about your account, updates, and support
To improve our services and develop new features
To comply with legal obligations and protect our rights
To detect and prevent fraud or abuse

4. Third-Party Services

We use the following third-party services to provide our platform:

Twilio - For telephony and voice services
Google Cloud - For speech-to-text and translation services
OpenAI - For AI-powered translation enhancements
Stripe - For payment processing
Clerk - For authentication and user management
Vercel - For hosting and infrastructure

Each of these services has their own privacy policies governing how they handle data.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Call audio is processed in real-time and is not permanently stored. Call metadata and transcripts (if enabled) are retained according to your account settings and applicable legal requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Object to or restrict certain processing
Data portability
Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@usetalktool.com.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

TalkTool

Email: contact@usetalktool.com