Will you sell directly to our clients?

No. We supply the AI layer; you own the client relationship, the contract, and the invoice. Your clients are provisioned as sub-accounts under your master account, and we have no sales relationship with them. If you ever leave, your numbers and your clients go with you.

Who gets paid when a call escalates to a human interpreter?

You do — all of it. We meter escalated human minutes so you can bill them, but we take no cut of interpreter revenue. That is deliberate: escalation should grow your interpreting business, not compete with it. You pay us for AI minutes; the human minutes are yours.

How does escalation to a human actually work?

AI handles the call, and a handoff can be triggered three ways: the AI detects a risk keyword in the transcript, the caller or staff member presses a key, or your coordinator triggers it. Your interpreter roster then rings in priority order — scoped to that client and to interpreters who are on schedule — and the human joins the live call.

Can this connect to the platform we already run?

Yes, over SIP. Rather than replacing your OPI platform, AI becomes another route you can send calls to — you keep your scheduling, your interpreter management, and your client portal. We also provision dedicated numbers per client if you want a standalone lane to test with.

Where should we not use AI?

Critical clinical conversations. Under Section 1557's meaningful-language-access expectations, high-stakes doctor-patient encounters call for a qualified human interpreter, and we would rather tell you that than sell you a claim you cannot defend. AI fits the routine, high-volume tail — scheduling, billing, intake, status, logistics — where wait times and cost currently hurt the most.

Is it consecutive or simultaneous interpretation?

Both, depending on how the call is set up. When we place or receive the call, each side hears only their own language and both directions translate at once — that is simultaneous, and it roughly halves call length. When we are merged into a call you already have, it behaves consecutively, like an interpreter on speakerphone: speak, pause, and the translation plays to everyone.

What about HIPAA and data handling?

We operate under signed BAAs with our core speech and translation vendors, and recording, transcript, and summary storage are per-client switches — when they are off, the artifacts are never written rather than written and hidden. We will walk your security reviewer through the vendor matrix on request.

How do we get started?

We are onboarding a small number of LSP design partners, so it starts with a working session rather than a signup form: we look at how your calls arrive today, connect one client as a sub-account, and run real calls with escalation to your interpreters before anything is committed.

For language service providers

Add AI interpretation to your business. Keep your clients.

Your clients are asking for an AI option. TalkTool is the layer that lets you answer them — under your brand, on your numbers, with escalation to your own interpreters. You keep the relationship, and you keep every dollar of escalated human minutes.

Book an LSP working session See how escalation works

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Quick Answer

Can an LSP add AI interpreting without building it in-house?

Yes. TalkTool supplies the AI interpreting layer — the call bridge, the speech and translation engine, and the escalation logic — while you keep the client relationship, the interpreters, and the billing. You run a master account with a sub-account for each client, connect it to your existing platform over SIP or on dedicated numbers, and route the calls you choose to AI. When a call needs a human, your own roster rings, and those minutes stay entirely your revenue.

Key Facts

You keep the client relationship — we never sell to your accounts
Escalated human minutes stay 100% yours; we take no cut
One master account, a sub-account per client, separate settings for each
Automatic escalation to your own interpreter roster
SIP connection into your existing platform
60+ languages, HIPAA-aligned, recordings and transcripts you control

Source: TalkTool

The squeeze

Your clients will get AI interpreting. The question is who sells it to them.

AI is showing up in your clients' renewal conversations whether or not you have an answer for it. The providers who lose accounts over the next two years mostly will not lose them on quality — they will lose them because someone else brought an AI option first.

The trouble is that most AI interpreting vendors are not built to make you money. They are built to reach the end client, and an agency is a layer between them and that client. So the platform stays closed, the integration stops where their product ends, and the moment a call escalates to a human, the value of that minute lands somewhere other than your P&L.

Before you sign with any AI interpreting vendor, get three answers in writing: who holds the client contract, who bills the human interpreter minutes, and what happens to your accounts if you stop using them.

The model

What you keep

We are infrastructure, not a competing brand. Everything that makes your business a business stays with you.

How an AI supplier relationship should be structured

	A closed AI platform	TalkTool as your AI layer
Who owns the client relationship	The AI vendor, increasingly	You. We have no sales relationship with your accounts.
Who bills the human interpreter minutes	Often the platform	You do. We meter them and take no cut.
Whose interpreters answer an escalation	The platform's network	Your roster, in the order you rank them.
Whose brand the client experiences	The platform's	Yours, on your numbers and your greeting.
What happens if you leave	Your clients may be on their paper	Your numbers, your clients, your contracts — they come with you.
Per-client compliance settings	Usually account-wide	Per sub-account: recording, transcripts, and summaries toggled per client.

The part that matters most

Escalation should grow your interpreting revenue, not replace it. When a call hands off to a human, that interpreter is yours, that minute is billed by you, and we take none of it. We make money on AI minutes; you make money on both.

How it works

From master account to first live call

1
You get a master account
One login across your whole book of business, with your name and branding on it. Everything below hangs off this account.
2
Each client becomes a sub-account
Per client: their own numbers, language pairs, dial-in code, industry vocabulary, and their own compliance settings. A hospital client can have recording off while a logistics client keeps everything.
3
Calls reach the AI two ways
Connect our bridge to your existing platform over SIP so AI becomes another route you can send calls to — or provision dedicated numbers per client and point traffic at them directly.
4
AI takes the routine calls
The caller hears a language menu or drops straight into their language. Both sides talk normally; each hears only their own language, with a live transcript running.
5
Humans take the hard ones
A risk keyword, a keypress, or your coordinator triggers a handoff, and your interpreter roster rings in priority order until someone joins the live call.
6
You bill from one usage report
AI minutes and escalated human minutes are metered separately per sub-account, so you can invoice each client from real numbers and see your margin per account.

The flagship

Escalation to your interpreters, built in from the start

Any honest AI interpreting product needs an answer for the moment AI is the wrong tool. Ours is to hand the call to your human — fast, on the same call, with the context already captured.

Three ways a handoff starts

Keyword detection watches the live transcript for the language that signals risk — a complaint, a compliance term, a clinical escalation, anything you add to the list — and flags the call. A keypress lets the caller or your staff member ask for a human outright. A manual trigger lets a coordinator watching the call pull a human in.

Your roster, your order

Interpreters are your records: name, number or SIP address, languages, specialties, weekly schedule, and which clients they are allowed to cover. When an escalation fires, we ring them in the priority you set, skipping anyone off-schedule, and move on after your configured timeout instead of leaving the caller in silence.

If nobody picks up, you decide what happens: stay with AI and keep the conversation moving, or transfer to your own queue number so the call lands in the workflow you already run.

Why this is the whole pitch

A vendor that cannot escalate is asking you to bet your clinical and legal exposure on a model. A vendor that escalates into their own network is asking you to hand over your best minutes. Escalating into your roster is the only version that leaves your business intact.

Being straight about it

Where AI belongs — and where it does not

We would rather scope this correctly than win a deal on a claim you have to defend later.

Where AI earns its place

The high-volume, lower-acuity tail of your traffic: appointment scheduling and reminders, billing and insurance questions, intake and registration, order and delivery status, dispatch, front-desk triage. These are the calls where hold time for a human interpreter is the actual patient-experience problem, and where per-minute human cost is hardest for your client to justify.

Where a human interpreter stays required

Consequential clinical conversations — diagnosis, consent, treatment decisions, behavioral health — plus legal proceedings and anything your client's policy or Section 1557 posture says needs a qualified human. Meaningful language access is a legal standard, not a feature checkbox. Sell AI as the tier that protects human capacity for the calls that need it, and you are selling something defensible.

Consecutive and simultaneous, and when each wins

Medical interpreting has trained everyone on consecutive: speak, pause, interpret, repeat. TalkTool can work that way when it joins a call you already have. But when we own the call legs, each side hears only their own language and both directions translate at the same time — the simultaneous model, which cuts a routine call to roughly half its length. For the routine tier, that time saving is the competitive argument your client will feel first.

What you get on day one

The portal your team runs, and the call fabric underneath it.

Master account, sub-account per client

One login for your whole book of business. Create a sub-account per client, each with its own numbers, languages, dial-in code, vocabulary, and compliance settings.

Escalation to your interpreters

When a call needs a human, your roster rings — in the priority order you set, scoped to the clients each interpreter covers, and only during their scheduled hours.

Numbers and SIP

Provision dedicated numbers per client from the portal, or connect our bridge to your existing platform over SIP so AI becomes another route you can send calls to.

IVR menus and instant connect

Give each client a language menu spoken in each language, or an instant-connect line that drops straight into one language pair with no codes to remember.

Compliance you set per client

Recording, transcripts, and AI summaries are switches — off means we never write them. Healthcare clients can run dark while others keep full records.

Usage reporting per sub-account

AI minutes and escalated human minutes are metered separately for every client, so your invoices and your margin are both defensible.

How we are onboarding

We are taking a small number of design partners

This is not a self-serve signup, and we are not pretending it is. We are working closely with a handful of language service providers to shape the platform around real traffic — which means direct access to the person building it, and real influence over what ships next.

A first session is a working call, not a pitch: how your calls arrive today, which client and which call types make the safest first slice, what your SIP side looks like, and what your interpreters need in order to accept a handoff. If AI is not the right answer for the traffic you describe, we will say so.

What we ask of a design partner

One client to start with, one call type, and honest feedback. What you get is an AI tier you can sell under your own name, with your interpreters behind it — and pricing set before anyone else is in line.

Questions LSPs ask us

Bring us one client and one call type

Thirty minutes, no deck. We will map how your calls arrive today, where AI safely fits, and what escalation to your interpreters would look like on your traffic.

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Design-partner program · Your clients stay yours · Escalated human minutes stay 100% your revenue

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Keep exploring

Details behind the platform

AI-to-human escalationTriggers, roster routing, and what happens when nobody answers.Product documentationHow calls, numbers, and translation modes actually work.Phone interpreter serviceHow AI interpreting compares to traditional OPI.Hear it yourselfSpeak a phrase and hear it translated back live.Conference in an interpreterAdding translation to a call that is already running.