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How-To Guide

How to Translate Calls in Avaya

Already on Avaya? Use the conference or transfer control you use every day to add TalkTool to the call. It interprets both sides in real time across 60+ languages for a flat $0.30 a minute — no new software and nothing for your customer to install.

How do I add an interpreter to an Avaya call?

Usage is measured from call duration, including both participants’ speaking time. Included plan minutes are used before prepaid minutes; additional usage is $0.30 per minute. A total of 20 billable minutes costs $6 before any included allowance.

Source:

At a glance

  • Uses Avaya's existing conference / add-call / transfer control — no integration
  • 60+ languages, live in both directions in ~1-2 seconds
  • Flat $0.30 per minute, no contracts or minimums
  • Your customer needs no app and stays on the normal call
  • Two-language transcript and AI summary saved after every call

Add a live interpreter to a Avaya call

  1. 1

    Get your TalkTool number and org code

    Sign up for TalkTool and you'll receive a conference-in phone number plus your organization code. Keep them handy in Avaya — add the number to your Avaya contacts or a favorites list so it's one tap to dial during a live call.

    • Your org code identifies your account when you dial in
    • Save the TalkTool number as an Avaya contact for quick access
    • Any Avaya seat can use the same org code
  2. 2

    On a live Avaya call, start a conference or add a call

    When you reach a customer who speaks another language, use Avaya's conference or add-call control. In the Avaya Workplace app, open the in-call menu and choose Add (or Conference) to dial a participant; on a deskphone use the Conf/Conference soft key; in the agent workspace use the consult or conference control. Dial TalkTool's conference number to bring it on as the third party.

    • In Avaya Workplace, use the in-call menu's Add / Conference action
    • On a deskphone, press Conf, then dial TalkTool
    • A warm/consult transfer also works if you want to set up before merging
  3. 3

    Enter your org code, then the language code

    TalkTool answers and asks for your organization code — enter it on the Avaya keypad and press #. Next, enter the two-digit code for the language the customer speaks (for example, 01 for Spanish). The prompts are short, so this takes only a few seconds before you bring the customer in.

    • Press # after your org code to confirm
    • Two-digit language codes are listed in your TalkTool dashboard
    • Example: 01 = Spanish
  4. 4

    Press 1 to dial the customer, or 2 if they're already on

    If you're starting fresh, press 1 and TalkTool dials your customer for you. If the customer is already on the Avaya call, press 2 and merge the conference so all three legs — you, the customer, and TalkTool — are connected.

    • Press 1 to have TalkTool place the outbound call
    • Press 2 when the customer is already connected, then merge in Avaya
    • Confirm everyone is on the line before you start talking
  5. 5

    Talk normally — TalkTool interprets both sides

    Speak in English; the customer hears their language in a natural voice about one to two seconds later, and their replies come back to you in English. When the call ends, a full two-language transcript and an AI summary land in your TalkTool dashboard for your records or CRM.

    • Speak in complete sentences and pause briefly for cleaner interpretation
    • Billing is a flat $0.30/min for the interpretation
    • Find transcripts and summaries in your dashboard after each call

Why add TalkTool to Avaya calls

Live AI translation on the calls you already make — nothing to install.

Works with your existing Avaya setup

Nothing to install on Avaya Cloud Office, Aura, IP Office, or the Experience Platform. TalkTool joins as a normal call participant using the conference control your team already uses.

60+ languages, live both ways

Spanish, Mandarin, Vietnamese, Arabic, Haitian Creole, Portuguese and more — interpreted in both directions in about one to two seconds so the conversation stays natural.

Flat $0.30 per minute

Usage is measured from call duration, including both participants’ speaking time. Included plan minutes are used before prepaid minutes; additional usage is $0.30 per minute. A total of 20 billable minutes costs $6 before any included allowance.

No hold queue, 24/7

There's no interpreter line to wait on. The AI is on the moment you conference it in, any hour of the day, so your customer never sits in silence.

No app for your customer

Your customer stays on the same Avaya call and simply hears a natural voice in their language. Nothing to download, sign up for, or explain.

Transcripts and AI summaries

Every call produces a two-language transcript and an AI summary in your dashboard — useful for QA, compliance notes, and dropping context into your CRM.

AI translation vs. the alternatives

How TalkTool compares for Avaya teams that handle multilingual calls.

Cost per Minute

★ TalkTool$0.30/min
Human Interpreters$2-5/min
Translation AppsFree (limited)
Bilingual Staff$25-40/hr salary

Availability

★ TalkTool24/7 instant
Human InterpretersBusiness hours only
Translation Apps24/7 (text only)
Bilingual StaffBusiness hours only

Languages Supported

★ TalkTool60+ languages
Human Interpreters1-3 per interpreter
Translation Apps100+ (text)
Bilingual Staff1-2 per employee

Voice Translation

★ TalkTool
Human Interpreters
Translation Apps
Bilingual Staff

Setup Time

★ TalkToolUnder 5 minutes
Human InterpretersDays to schedule
Translation AppsInstant (text only)
Bilingual StaffWeeks to hire

Scalability

★ TalkToolUnlimited calls
Human Interpreters1 call at a time
Translation AppsN/A for calls
Bilingual StaffLimited by headcount
Full guide

Avaya runs the phones for a huge range of organizations — from county clinics on Avaya IP Office to enterprise contact centers on the Avaya Experience Platform. When a caller speaks a language your rep doesn't, the fix doesn't have to be a procurement project. You can add a live AI interpreter to the call using the same conference button you already use, and pay a flat $0.30 a minute.

How TalkTool works with Avaya

TalkTool isn't an Avaya plug-in, and it doesn't need to be. It joins your call as an ordinary third participant over the phone network, which means the steps are the same whether you're on the Avaya Workplace app, an Avaya deskphone, IP Office, Aura, or the Experience Platform agent desktop. If you can conference someone in, you're already set up.

On a live call, use Avaya's conference or add-call control (a consult or warm transfer works too), dial your TalkTool number, and answer a couple of quick voice prompts: your organization code followed by #, then the two-digit language code for your customer (01 is Spanish, for example). Press 1 to have TalkTool dial the customer, or 2 if they're already on the line, then merge the legs. From there your rep speaks English and the customer hears their language in about one to two seconds — and the reverse. See the full walkthrough at how to conference in an AI interpreter.

AI interpreter vs. a human interpreter line

Traditional over-the-phone interpretation means putting the customer on hold, dialing a vendor line, waiting in a queue, and briefing a human before the conversation can resume. That adds 30-60 seconds of dead air to every call and puts a third person in the middle of the conversation.

Usage is measured from call duration, including both participants’ speaking time. Included plan minutes are used before prepaid minutes; additional usage is $0.30 per minute. A total of 20 billable minutes costs $6 before any included allowance.

Who on an Avaya team benefits

Front-desk and scheduling staff on Avaya IP Office can serve Spanish- or Vietnamese-speaking patients and customers without transferring them anywhere. Support and billing reps on Avaya Cloud Office can resolve issues on the first call instead of scheduling a callback for a bilingual colleague.

In the contact center, agents on the Avaya Experience Platform can loop in TalkTool the same way they'd consult a supervisor — and the post-call two-language transcript and AI summary give QA and compliance a record of exactly what was said on both sides. Learn more about the AI phone interpreter.

What it costs

Usage is measured from call duration, including both participants’ speaking time. Included plan minutes are used before prepaid minutes; additional usage is $0.30 per minute. A total of 20 billable minutes costs $6 before any included allowance.

Usage is measured from call duration, including both participants’ speaking time. Included plan minutes are used before prepaid minutes; additional usage is $0.30 per minute. A total of 20 billable minutes costs $6 before any included allowance.
No Avaya integration required
TalkTool adds a live AI interpreter to any Avaya call by joining over the phone — use the conference or add-call control you already have, pay a flat $0.30/min across 60+ languages, and give your customer a natural voice in their language with nothing to install.

Avaya translation FAQ

Does TalkTool integrate with Avaya?
There's no native integration to set up, and that's by design. TalkTool joins your call as a regular participant over the phone network, so it works with Avaya exactly the way it works with any phone system — Cloud Office, Aura, IP Office, the Experience Platform, deskphones, and the agent workspace all included. You don't need a marketplace app, an API connector, admin provisioning, or help from Avaya. If you can conference a third party into a call, you can use TalkTool today.
How much does it cost?
Usage is measured from call duration, including both participants’ speaking time. Included plan minutes are used before prepaid minutes; additional usage is $0.30 per minute. A total of 20 billable minutes costs $6 before any included allowance.
Which languages are supported?
More than 60, including Spanish, Mandarin, Cantonese, Vietnamese, Arabic, Haitian Creole, Portuguese, Russian, Korean, Tagalog, French, and many more. You pick the customer's language with a two-digit code when you dial in; the full list lives in your TalkTool dashboard.
Do my customers need an app?
No. Your customer stays on the same Avaya phone call and simply hears a natural-sounding voice in their language. There's nothing for them to download, install, or sign up for — it works on their landline, mobile, or any phone.
Is an AI interpreter as good as a human interpreter?
For most everyday business calls — scheduling, support, billing, intake, sales follow-ups — TalkTool is faster and far cheaper because there's no hold queue and no third human moderating the conversation. It connects instantly, runs 24/7, and keeps the call between you and your customer. For settings that legally require a certified human interpreter, such as certain medical or legal proceedings, a credentialed human is still the right call. Many teams use TalkTool for the bulk of routine calls and reserve human interpreters for those specific cases.
Which Avaya products does this work with?
All of them. Because TalkTool connects over the telephone network rather than through an Avaya plug-in, it behaves the same on Avaya Cloud Office, Avaya Aura, Avaya IP Office, and the Avaya Experience Platform (AXP) contact center — whether your agents use the Avaya Workplace app, a deskphone, or the agent desktop. The conference-in steps are identical across all of them.
Can a contact center agent use this on the Avaya agent console?
Yes. If your agents work in the Avaya agent workspace or Experience Platform, they use the same consult/conference control they'd use to loop in a supervisor — except they dial TalkTool's number and follow the short prompts. The interpreted audio is heard by both the agent and the customer, and the post-call transcript and summary give QA teams a record of what was said in both languages.
What happens to the call recording and transcript?
After each call, TalkTool saves a two-language transcript (the original language and English side by side) plus an AI-generated summary in your dashboard. That's separate from any recording Avaya itself captures, and it's handy for follow-up notes, compliance documentation, or pasting context into your CRM.

Your next conversation can speak their language.

Add a live AI interpreter to your next Avaya call for a flat $0.30/minute — conference it in or let it dial your customer. No contract, no app for the other side.

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Translate calls on other platforms

Same approach, whatever phone system your team uses.

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