Add a Live AI Interpreter to Any Avaya Call

How TalkTool works with Avaya

TalkTool isn't an Avaya plug-in, and it doesn't need to be. It joins your call as an ordinary third participant over the phone network, which means the steps are the same whether you're on the Avaya Workplace app, an Avaya deskphone, IP Office, Aura, or the Experience Platform agent desktop. If you can conference someone in, you're already set up.

On a live call, use Avaya's conference or add-call control (a consult or warm transfer works too), dial your TalkTool number, and answer a couple of quick voice prompts: your organization code followed by #, then the two-digit language code for your customer (01 is Spanish, for example). Press 1 to have TalkTool dial the customer, or 2 if they're already on the line, then merge the legs. From there your rep speaks English and the customer hears their language in about one to two seconds — and the reverse. See the full walkthrough at how to conference in an AI interpreter.

AI interpreter vs. a human interpreter line

Traditional over-the-phone interpretation means putting the customer on hold, dialing a vendor line, waiting in a queue, and briefing a human before the conversation can resume. That adds 30-60 seconds of dead air to every call and puts a third person in the middle of the conversation.

TalkTool connects the moment you conference it in, runs 24/7 with no queue, and keeps the call between you and your customer. It's also roughly 6-14x cheaper — $0.25 a minute versus the $1.50-$3.50 a minute human lines typically charge. For calls that legally require a certified human interpreter, keep using one; for the everyday volume, the AI handles it for a fraction of the cost. More on that trade-off in our LanguageLine alternatives breakdown and our guide to reducing interpreter costs.

Who on an Avaya team benefits

Front-desk and scheduling staff on Avaya IP Office can serve Spanish- or Vietnamese-speaking patients and customers without transferring them anywhere. Support and billing reps on Avaya Cloud Office can resolve issues on the first call instead of scheduling a callback for a bilingual colleague.

In the contact center, agents on the Avaya Experience Platform can loop in TalkTool the same way they'd consult a supervisor — and the post-call two-language transcript and AI summary give QA and compliance a record of exactly what was said on both sides. Learn more about the AI phone interpreter.

What it costs

Pricing is a flat $0.25 per minute for the interpretation — no contracts, no minimums, no per-seat licensing, and no setup fee. A 20-minute multilingual call costs about $5. Because there's nothing to provision in Avaya, the only thing standing between you and your first translated call is signing up. Full details are on the pricing page.