Add a Live AI Interpreter to Any UJET Call

How TalkTool works on a UJET call

UJET agents handle calls in an embedded adapter — the softphone widget inside Salesforce, Zendesk, Kustomer, or the UJET console, plus a mobile agent experience. Whatever the surface, the adapter exposes the standard call controls, including conference (add a party) and warm transfer (consult). TalkTool uses that existing control: when an agent needs another language, they add a line and dial the TalkTool conference number, the same way they'd loop in a supervisor.

TalkTool answers with a short IVR. The agent enters the organization code and #, then a two-digit language code, then presses 1 to have TalkTool dial the customer or 2 if the customer is already merged into the UJET conference. From there the AI phone interpreter listens to both sides and speaks each person's words in the other language, live, with roughly a one-to-two second delay. Step-by-step, this is the same conference-in flow TalkTool uses on every phone system.

Because TalkTool joins over the telephone network rather than through an app or API, none of your UJET configuration changes. Your routing, IVR, skills-based queues, and call recording keep working exactly as they do today.

AI interpreter vs. a human interpreter

The traditional alternative is dialing a human over-the-phone interpreter — which means a hold queue, a briefing, and a third person on the line for the whole call. TalkTool removes all three: interpreting starts the moment it joins, it's available around the clock, and there's no extra human listening to your customer's account details.

For routine support, sales, scheduling, billing, and account calls, that's faster and cheaper. The honest caveat is regulatory: some medical and legal scenarios legally require a certified human interpreter, and you should keep one for those. A common pattern is to route the bulk of multilingual UJET calls through TalkTool and reserve human interpreters for the narrow cases that require certification. See LanguageLine alternatives for a fuller comparison.

Who at a UJET shop benefits

UJET tends to sit in modern, CX-led support and operations teams — retail, fintech, healthcare, logistics, and consumer apps that route high call volume through their CRM. Any of those teams that field calls from non-English speakers benefits: the agent can resolve the call themselves instead of escalating to a bilingual colleague or scheduling a callback.

Because the language is chosen per call with a two-digit code, a single agent pool can cover dozens of languages without language-specific queues or dedicated bilingual staffing. That's especially useful for the long tail of languages where you don't have a hire — Vietnamese, Haitian Creole, Cantonese — and where a human interpreter would otherwise be the only option.

What it costs

TalkTool is a flat $0.25 per minute of interpreted time, every language, with no contracts, minimums, or per-seat fees — you can see the full breakdown on the pricing page. A 12-minute bilingual support call costs about $3.00 in interpreting.

A human phone interpreter typically runs $1.50 to $3.50 per minute, so the same call could cost $18 to $42. Across a busy UJET queue, that gap compounds quickly. If you're moving off per-minute human interpreting, reducing interpreter costs walks through the math.